At AL ARSENAL ELECTRONICS DEVICES REP. (operating as RoyalTechLabs, “we”, “our”, or “us”), we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website (royaltechlabs.com) and book our doorstep TV repair services across Dubai, Sharjah, and Ajman.

1. Information We Collect

We collect information solely to provide accurate doorstep television diagnosis, repair, and customer support:

Contact Details: Your name, phone number, and physical residential address or location pin for technician dispatch.
Appliance Information: Television brand, screen size, model number, observed fault descriptions, and photos or videos shared for remote diagnosis.
Communications: Call logs, SMS messages, and WhatsApp conversations necessary for repair coordination and scheduling.

2. How We Use Your Information

Your personal information is used exclusively to:

Dispatch qualified mobile technicians to your doorstep at your requested time.
Provide cost estimates, diagnosis explanations, and repair warranty records.
Process customer service callbacks and follow-ups.
Analyze web traffic and measure advertising effectiveness (e.g., Google Ads and Google Analytics).

3. Analytics & Conversion Tracking

We may utilize web analytics tools such as Google Analytics and Google Ads conversion tracking cookies. These tools collect anonymized usage information (such as pages viewed, browser type, and click events on phone or WhatsApp buttons) to help us optimize user experience. No sensitive banking or personal identity information is shared with advertising platforms.

4. Data Retention & Security

We retain customer service records (such as warranty dates and part replacement details) for the duration of the service guarantee. We employ reasonable technical and administrative precautions to safeguard your contact details from unauthorized access, disclosure, or alteration.

5. Your Rights

You have the right to request access to, correction of, or deletion of your personal contact records from our scheduling database at any time by contacting our support desk.

6. Contact Information

For any questions regarding this Privacy Policy or our data handling practices, please contact us:

AL ARSENAL ELECTRONICS DEVICES REP.
Brand: RoyalTechLabs
Email: royaltechlabs9@gmail.com
Phone: +971 508739434
Workshop / Lab: Industrial area 6 behind macro emirates, Sharjah
Service Coverage: Dubai, Sharjah, Ajman, United Arab Emirates